Shipping policy
Shipping Destinations
Americas: United States(USA), Canada, Mexico
Asia: Japan, Singapore, China, Hong Kong SAR, India, Indonesia, Laos, Macao SAR, Malaysia, Philippines, Taiwan, Thailand, Vietnam, Bangladesh
Oceania: Australia, New Zealand
Europe: United Kingdom, Austria, Czechia, Denmark, France, Germany, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland,
We plan to expand our shipping options to include more countries in the future. If you wish to place an order from a country not listed above, please contact us at lashesmoody772@gmail.com to confirm shipping availability.
Shipping Fees and Delivery Time
Shipping Carriers: DHL, FedEx, EMS
The primary shipping method is DHL Express, but FedEx, EMS, or other carriers may be used depending on the order quantity or the situation in each country.
Shipping Fees: Vary by order amount Free shipping for orders of 250 USD or more (or equivalent in the local currency). For other orders, shipping fees will be automatically calculated at checkout.
Delivery Time: All orders are dispatched twice a week (Tuesdays and Fridays) and are typically delivered within approximately 5-20 business days after dispatch (excluding holidays).
Important Shipping Information
Once an order is confirmed, it cannot be modified or canceled. The minimum order amount is 50.00 USD.
It is the customer's responsibility to provide accurate shipping information. Packages sent to an incorrect address cannot be re-shipped.
In the event of loss after the package has been transferred to the shipping carrier, please refer to the "Lost or Mismanaged Products" section at Refund-policy.
Delivery delays may occur due to unforeseen circumstances such as inclement weather, service interruptions, customs duties, or local customs procedures and inspections. In such cases
If you purchase items with different shipping dates, all items will be shipped together once they are ready. If you want to receive items earlier, please place separate orders; additional shipping charges will apply for each order.
If you place a new order after completing payment, we cannot combine the orders or discount the shipping fees.
Cancellation, Exchange, and Return Policy
As a general rule, we do not accept cancellations, exchanges, or returns after an order has been completed. If the received product is damaged, stained, or different from the ordered product, please refer to our refund policy at Refund-policy.
Customer Service
For any shipping-related inquiries, please contact us at lashesmoody772@gmail.com. We will respond promptly.
Americas: United States(USA), Canada, Mexico
Asia: Japan, Singapore, China, Hong Kong SAR, India, Indonesia, Laos, Macao SAR, Malaysia, Philippines, Taiwan, Thailand, Vietnam, Bangladesh
Oceania: Australia, New Zealand
Europe: United Kingdom, Austria, Czechia, Denmark, France, Germany, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland,
We plan to expand our shipping options to include more countries in the future. If you wish to place an order from a country not listed above, please contact us at lashesmoody772@gmail.com to confirm shipping availability.
Shipping Fees and Delivery Time
Shipping Carriers: DHL, FedEx, EMS
The primary shipping method is DHL Express, but FedEx, EMS, or other carriers may be used depending on the order quantity or the situation in each country.
Shipping Fees: Vary by order amount Free shipping for orders of 250 USD or more (or equivalent in the local currency). For other orders, shipping fees will be automatically calculated at checkout.
Delivery Time: All orders are dispatched twice a week (Tuesdays and Fridays) and are typically delivered within approximately 5-20 business days after dispatch (excluding holidays).
Important Shipping Information
Once an order is confirmed, it cannot be modified or canceled. The minimum order amount is 50.00 USD.
It is the customer's responsibility to provide accurate shipping information. Packages sent to an incorrect address cannot be re-shipped.
In the event of loss after the package has been transferred to the shipping carrier, please refer to the "Lost or Mismanaged Products" section at Refund-policy.
Delivery delays may occur due to unforeseen circumstances such as inclement weather, service interruptions, customs duties, or local customs procedures and inspections. In such cases
If you purchase items with different shipping dates, all items will be shipped together once they are ready. If you want to receive items earlier, please place separate orders; additional shipping charges will apply for each order.
If you place a new order after completing payment, we cannot combine the orders or discount the shipping fees.
Cancellation, Exchange, and Return Policy
As a general rule, we do not accept cancellations, exchanges, or returns after an order has been completed. If the received product is damaged, stained, or different from the ordered product, please refer to our refund policy at Refund-policy.
Customer Service
For any shipping-related inquiries, please contact us at lashesmoody772@gmail.com. We will respond promptly.